Who are we ?

The address of our website is:

In accordance with Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), the identity of the website owner and the website sub-contractors need to be mentioned in the Privacy Policy as follows :

87 rue de Goprez
54240 Joeuf
Siret number # : 81057348500010

Customer service

Host: 1 & 1-Ionos
Telephone number: +33 (0)970 808 911

The personal information collected on this website is subject to automated processing. This automated processing of data has been the subject of a declaration to the Commission Nationale Informatique et Libertés (CNIL). The data will be used to answer the various online store services offered by Audiogramme. The User gives his consent to this use. In all cases, within the framework of the respect of the laws Computer and Freedoms and in application of article 27 of the law 78-17 of January 6th, 1978, undertakes not to diffuse in any case your information to a any organization for commercial purposes. The User may access information about him at any time and make the changes that he deems necessary from the “my account” section of the Site or by contacting us at

The following Privacy Policy govern your access to and use of (or any subdomains thereof), or one of our other applications or other services. The Site is made available by Audiogramme (collectively, “Company,” “we” or “us”). The terms “you,” “your,” and “user” refer to anyone who accesses or visits a Site. 

What we collect

In order to keep improving your browsing on the Site, we must collect some of your information as follows:

– When you are browsing the site :

  • Products you’ve seen: for example, we use them to display products you’ve recently seen
  • Location, IP address and browser type: we use them to estimate taxes and shipping costs
  • Delivery address: we will ask you to enter it to estimate the delivery costs before you place an order, and to ship the order

– When you buy on our website:

  • We will ask you to provide information including your name, billing address, delivery address, e-mail address, phone number, payment details / credit card and possibly account data such as username and password. This information will be used for:
  • Sending information about your account and order
  • Respond to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligation, such as the calculation of taxes
  • Improve the offers of our shop

– When you create an account:

We store your name, address, e-mail, and phone number, which will be used to pre-fill order confirmation for future orders

– When you leave a review or comment:

When you leave a comment on our website, the data entered in the comment form along with your IP address and the user agent of your browser are collected to help us detect unwanted comments

– When you fill out the contact form:

We keep the information you entered in the contact form for a specific period of time for customer service purposes, but we do not use them for commercial purposes.

What we share with others

Any personal data collected is reserved for the use of Audiogramme/Cap’Entreprendre in order to make the Site work properly but it will not be marketed to third parties.

We only share data with subcontractors who help us manage our store orders and services; for example: Paypal for payment, Woocommerce which helps us run the online store or YTWhislist which allows you to add your favorite items in your cart as well as your data such as name, address, phone number to our carriers to be able to ship your parcel.


We accept payments by PayPal. When processing payments, certain data will be sent to PayPal, including the mandatory payment information, such as the total amount or billing information.

Audiogramme /Cap’Entreprendre does not have access to your payment data.

However, you can choose to save your credit card data in your customer account. These data are not stored by Audiogram me/ Cap’Entreprendre but by Paypal. You can change or delete this bank data at any time by logging into their account.

For any information and details about Paypal’s privacy policy, you can consult the following website:

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website don’t use this type of cookies because we don’t display advertisements on our website. However, some third-party computer applications that we use for our videos, for example, may be able to use them.These cookies are used to personalize the advertisements that are shown to you so that they are meaningful to you. These cookies also help keep track of the efficiency of these ad campaigns.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit

Audiogramme uses essential cookies and statistics to ensure the proper functioning of the Site and allow you to optimize your navigation. We do not use cookies for commercial or marketing purposes, but subcontractors that we use to allow you to access certain contents might. See below the paragraph “Embedded content from other sites”.

Functional cookies are used to:

  • Create an account :

If you have an account and log into this site, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

  • Login to the Site:

When you sign in, we’ll set up a number of cookies to save your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check “remember me”, your cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

  • Cart Contents:

We use cookies to track the contents of the cart while you browse our site.

  • Comments:

If you submit a comment on our site, you will be asked to save your name, e-mail address and website in cookies. It’s only for your comfort so you do not have to enter this information if you post another comment later.

  • Language detection:

Our multilingual service uses a cookie to remember the language used when you return to the Site.

Embedded content from other sites

Posts on this site may include embedded content (e.g. videos, images, articles …). Content embedded from other sites behaves in the same way as if the visitor visited that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have an account connected to their website.

We use videos that we have created on Youtube. For more information on YouTube’s terms of use, please click here:

Social Networks

We may include third-party computer applications on our Site that allow you to share content on our Site with other people or to make known to those other people your views or opinions regarding content of our Site. This is particularly the case of the buttons “Share”, “Like”, from social networks such as “Facebook”, “Twitter”, etc. We are not responsible for the cookies or information that these entities collect then for more information, please consult their privacy policy on their respective sites.




Storage time of your data

User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws. In this respect, the data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user’s account or the last contact of the prospect concerned. Your data is erased when storage times expire. Nevertheless, the data may be archived beyond the periods provided for the purposes of research, the finding, and the prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of such data to the judicial authority.

Archiving implies that these data will be anonymized and will no longer be available online but will be extracted and kept on a secure and independent support.

The rights you have on your data

If you have an account or have left comments on the site, you can request the deletion of your personal data. This does not take into account the data stored for administrative, legal or security reasons.

Contact information

The user is informed that, in accordance with Article 27 of Law No 78-17 of 6 January 1978 and European Regulation No 2016/679 of the European Parliament, relating to the protection of persons and data, to the computer files and freedoms, they have an individual right to access, modify, rectify and delete personal information about them. They may therefore request that this information be rectified, completed, clarified, updated or deleted.

This right of access and rectification may be exercised:

– By mail to

– by post address to:

87, rue de Goprez
54240 Joeuf