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SHIPPING
Audiogramme is a small size company and in order to provide you with you a quality delivery experience, we have decided to ship to only a few countries in Europe for the moment : Belgium, France, Germany, Italy, Luxembourg, The Netherlands, Portugal, Spain, and The United Kingdom.
Please note that with the current events resulting from the Covid 19 situation, delivery times may be longer than usual. For more information about deliveries, please check out our Terms of Use: https://audiogramme.fr/en/terms-of-use/
In case of delivery outside France, Audiogramme can not be held responsible for a blockage by the customs in the country of destination. No compensation can be asked to Audiogramme in case of seizure or blocking.
Shipping cost
Shipping is free for orders of or over 200 euros in Metropolitan France only. Other methods of shipping in France and any type of shipping outside France are charged in addition to the selling price of the products and they vary according to the amount of the order, the country of delivery, the type of shipping chosen by the customer, and the weight and volume of the articles to be delivered.
To know the delivery costs, you must be registered on the website and have added your products to cart and and proceed to checkout so the calculation can be done automatically.
RETURNS
In accordance with Article L. 121-1 of the Consumer Code, you have a maximum of 14 working days from the date of receipt of your order, to return any item that does not suit you and request a refund. However, because of the current events resulting from the Covid 19 situation, you will have a maximum of 30 days to return the items. This measure will be applied exceptionally until further notice.
Audiogramme does not exchange items, we only do refunds. For any exchange of size or color, you must return the product to be reimbursed and place a new order on the website.
The return costs are free for shipments in France. In other countries, the cost of return are charged to the customer.
To make a return, you must request a return form and authorization number by contacting Audiogramme ‘s customer service by email : info@audiogramme.fr.
We reserve the right to refuse any damaged article which would not have been the object of remarks or reserves expressed by you from the reception. To be accepted by Audiogramme, items must be returned with all original tags attached, in any original packaging, unwashed, unworn and unaltered.
The refund of returned items will be made according to the payment method of the items, by crediting your bank account corresponding to the credit card used for payment or via Paypal. This refund will be made by Audiogramme within 15 days of receipt and acceptance of returned items.